Shipping policy

Shipping & Delivery Information – Fast, Trusted & Transparent

 


📦 Nationwide Delivery Timelines

 

We offer secure and reliable delivery all across Pakistan within 4–5 working days through trusted courier partners. For Karachi customers, we also provide urgent same-day delivery on select prepaid orders.


💳 Cash on Delivery (COD) Policy

 

COD is available for your convenience, but to protect against misuse:

  • All orders must be confirmed via WhatsApp or phone before dispatch.
  • Repeated fake or non-serious orders may lead to blacklisting of the contact number or IP address.
  • Once confirmed, orders are non-cancellable without a valid reason.

For high-value or fragile items, partial advance payment may be requested.


⚡ Urgent Same-Day Delivery – Karachi Only

 

Need your order urgently?

  • We offer same-day delivery within Karachi.
  • This service is available for prepaid orders only.
  • Charges start from PKR 500, depending on distance and weight.

Orders confirmed before 4:00 PM qualify for same-day dispatch.


🔓 Allow to Open Policy

 

Your trust matters. Some customers prefer to inspect the parcel before accepting:

  • By default, parcels are sealed and not openable before payment.
  • If you require “Allow to Open,” please inform us while ordering.
  • In such cases, the courier may allow only outer packaging to be opened for visual inspection — product unboxing is not allowed.

New West is not responsible for any return or refusal if the customer didn’t pre-request “Allow to Open.”


🚚 Shipping Charges

 

Our shipping rates are simple and transparent:

  • Standard charges start from PKR 350 for most cities.
  • Shipping cost may vary depending on weight and destination, especially for bulk or multi-item orders.
  • Final shipping charges will be shared at checkout or during the order confirmation step.

We carefully pack each order, including a buffer for packaging weight (usually 100–200g), to ensure your items are delivered safely and securely.


🎁 Handling & Premium Packaging

 

Every item is packed in luxury-grade, tamper-proof packaging to ensure safety and hygiene.

  • Handling cost is already included in your product price.

No surprise charges. Transparency guaranteed.


🧾 4% E-Commerce Tax Compliance

 

In accordance with government regulations, a 4% e-commerce tax is applied on all online deliveries.

  • This tax is already included in the invoice amount you see.

You pay nothing extra post checkout.


🕒 Customer Support Hours

You can reach us for order or delivery assistance anytime between 12:00 PM to 9:00 PM, Monday to Saturday via WhatsApp, call, or email.

 


🛑 Delivery Attempts & Fake Order Prevention

 

  • Please respond to courier calls promptly. Missed deliveries can result in order cancellation.
  • If a courier marks an order “attempted” but no one contacted you, inform us immediately.

We take fraudulent courier practices seriously and will support you in resolving them.


🔄 Product Availability & Price Adjustments

 

At New West, we prioritise honesty and transparency:

  • In rare cases, a product may go out of stock or its price may change after you’ve placed your order.
  • If this occurs, our team will immediately inform you before processing.

Your order will only proceed after your confirmation on updated pricing or availability.