Frequently Asked Questions

Frequently Asked Questions (FAQs)

 

Welcome to the New West Help Center — where premium care meets timeless elegance.
 If you have any queries, we’re here to assist you with luxury, precision, and professionalism.

Absolutely. At New West, we only offer authentic, internationally sourced perfumes and cosmetics. Each product is handpicked from trusted global distributors to ensure genuine quality, purity, and premium performance — no replicas, no compromises.

You can visit our flagship store at Dolmen Centre, Tariq Road, Karachi, where we’ve proudly served customers since 1992. Our boutique space is designed to reflect our heritage of luxury and trust.

Yes, we offer nationwide delivery. Whether you’re in Karachi, Lahore, Islamabad, or any other city, your luxury beauty essentials will arrive at your doorstep via trusted courier partners.

We aim to deliver orders within:

  • Karachi: 1–2 business days

Other cities: 4–6 business days
 Please note that shipping times may vary slightly during high-volume sales or national holidays or weather conditions

We accept the following secure payment methods:

  • Cash on Delivery (COD)

  • Bank Transfer

  • Credit/Debit Cards

JazzCash / Easypaisa / PayPak / UnionPay
 We ensure every transaction is encrypted and protected.

Absolutely. Our website is SSL-certified, and we use industry-leading encryption to ensure your data remains secure and private. We respect your privacy as part of our commitment to premium service and ethical practices.

We only accept exchanges for products in their original, sealed, and unused condition. If the seal is broken or the product is damaged by the customer, exchange won’t be possible. Please contact our support within 24 hours of delivery to arrange the exchange.

Once your order is confirmed, you’ll receive an SMS or WhatsApp update with your tracking details. You can also reach out to us anytime for order updates.

Yes! Get exclusive discounts, seasonal offers, and special deals on premium fragrances. Follow us on Instagram and Facebook for the latest updates.

We’re available Monday to Saturday (12 PM – 9 PM). You can reach us via: