Welcome to ShopNewWest.com — Pakistan’s trusted destination for original perfumes, cosmetics, and skincare. By accessing or using our website, you agree to the following terms and conditions. These terms are designed to ensure clarity, transparency, and protection for both you (the customer) and us (the service provider).
By using ShopNewWest.com, you confirm that you are at least 18 years of age, or are using the website under the supervision of a parent or legal guardian. We reserve the right to refuse service, cancel accounts, or restrict access if any misuse is detected.
You agree not to misuse the website in any way that could harm, disable, overburden, or impair its functioning. This includes attempting to interfere with the site’s security, backend systems, or user experience.
We make every effort to display accurate product descriptions, images, and prices. However, certain visual differences (such as colour or packaging variations) may occur due to lighting, screen resolution, or supplier updates. All prices are subject to change without prior notice.
Placing an order on our website does not constitute a confirmed contract. We reserve the right to accept or decline an order at our sole discretion. An order may be cancelled due to unavailability, pricing errors, payment verification failure, or any reason deemed necessary for protection against fraud or misuse.
We offer nationwide shipping across Pakistan, with an estimated delivery window of 4 to 5 working days.
International delivery is also available. Shipping charges may vary based on the location and total order value.
Please note: Delays caused by couriers, customs, or unforeseen circumstances are beyond our control. We appreciate your patience in such cases.
While we ensure a smooth experience, New West will not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website, products, or services. This includes but is not limited to: loss of data, business interruption, or product dissatisfaction due to individual skin type or personal preferences.
All products are offered for cosmetic and personal use only. Please perform patch tests where required, especially for skincare items.
All content on this website — including logos, images, product descriptions, banners, fonts, graphics, and layout — is the exclusive property of New West unless otherwise stated. Unauthorized use, reproduction, or redistribution is strictly prohibited and may result in legal action.
Our website may contain links to third-party platforms such as Instagram, Facebook, or brand reference pages. We do not control or endorse the content, privacy policies, or practices of these websites. Use them at your own discretion.
We reserve the right to update or change these Terms & Conditions at any time without prior notice. Any such changes will be posted on this page with the updated date. Continued use of the website constitutes your acceptance of the revised terms.
These Terms shall be governed in accordance with the laws of the Islamic Republic of Pakistan. In the event of a dispute, the matter will be resolved under the jurisdiction of the courts of Karachi, Pakistan.
Our 24/7 customer support team is always available via WhatsApp and email to assist you with your orders, questions, or general queries.
For assistance, reach out via contact page or through our social media channels.
Please refer to our FAQ and Privacy Policy for more detailed information regarding shipping, returns, and data protection.
At New West, our mission is to bring premium, original, and international-quality products right to your doorstep — with full transparency, ethical service, and your satisfaction at the core.